We may hold your money
We may hold money that belongs to you, because
- you were a former client of a firm or beneficiary; and
- we have exercised our powers to close the firm.
If we are holding money that belongs to you, we will try to account to you for that money.
Why might we hold the money?
Sometimes when we close a firm, we find its accounts have not been properly kept. If this is the case, it is difficult to decide who the money belongs to.
We work to resolve the situation by looking at the files, records and data that we have. You may have seen an advertisement or we may have written to you about money we think we may hold for you. We will then consider your claim.
You have seen an advertisement
You may have seen an advertisement asking clients of a particular firm to get in touch if they think the firm owes them money. You can respond to the advert by contacting us. We will then consider your claim.
We have written to you
Complete, sign and return the claim form we sent you. Alternatively, you can download and submit a technical services claim form (PDF 52K, DOC 531K). We will then consider your claim.
How we investigate post-intervention claims
When we receive your completed and signed technical services claim form (PDF 52K, DOC 531K), we will investigate your claim.
We will decide if we think you are entitled to the money you claim. We will
- consider the information you provide; and
- weigh up all the claims we receive, comparing the claims with the files and accounts we have available.
If we need more evidence from you, we will let you know.
If we decide you are entitled to money, we will inform you and send you a cheque.
If we decide you are not entitled to money that you believe is due to you, you may be able to make an application to our compensation fund.