FAQ

What if my case is urgent?

The intervention agent tries to find and contact clients with urgent cases straight away. Each client needs to instruct another firm to represent them. If there is no time for this—for example, if the client is due to complete on a house sale or purchase on the day of the intervention or the next day—the agent acts on behalf of the client on an emergency basis only.

Papers

The intervention agent does its best to identify urgent cases straight away. If you have an urgent matter, the agent will try to contact you to tell you what is happening and ask you what you want.

The intervention agent may fail to identify your file as urgent. So, if you have an urgent case, it is important for you to contact the agent quickly. If you do not have the contact details of our intervention agent, contact us.

Money

If you urgently need money that a firm we have closed down was holding for you, and you cannot wait for us to look at the firm's accounts, you can apply to our Compensation Fund for a grant.

We cannot guarantee that you will get a grant, and you must prove that the solicitor was holding your money or that you are suffering hardship because we closed down your solicitor's firm. For more information, contact us.