A question of trust

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What we are trying to do

Explore solicitors’ professional values and standards and what they mean in practice

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Who needs to know

Everyone involved in legal services, including those who access or use them

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What's going on

Our campaign, which ran until the end of January 2016 and saw 5,400 members of the public and profession share their views on what values and standards they expect solicitors to meet.

The campaign used scenarios based on real-life cases so that people could say what issues they saw as minor and those, by contrast, they saw as serious.

We shared some of our initial findings last summer which showed that the public and profession agree that the most serious offences for a solicitor relate to dishonesty, criminal activity and misuse of client money. Yet it also shows that in some areas there are differences in views between the public and solicitors.

These findings will be used to help us refine our approach to how we judge the seriousness of offences and what action we may take.

Below you can read our consultation response and research finding summary.

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Get involved

Our professional standards consultation closed on 31 January 2016. Below are our response and details of our findings:

Thank you to everyone who took part. We value your views and these will help us to understand what professional standards mean in practice.