Sole Practitioners and Small firms regulatory starter pack

Last reviewed 8 January 2016

Introduction

The purpose of this Starter Pack is to provide assistance and support to early stage start-ups who are looking to establish their business. Creating the right legal and regulatory framework and ensuring that the business and its clients are protected at the outset is vital for a start-up to achieve its full potential. This package has been designed to assist sole practitioners and small firms consider key risks and how they could be managed depending on characteristics such as size of firm, work type and client base.

The pack of information and resource has been put together with reference to the SRA's Risk Outlook and the SRA's Regulatory Risk Index. The contents of this pack will be reviewed at key stages depending on feedback we receive on the key compliance issues effecting small firms and sole practitioners.

Key risk areas set out in this pack include:

  •  Resources - allocation of resources to help effectively manage your firm
  •  Managing your finances
  •  Succession planning for Sole Practitioners/Small firms
  •  Misuse of client money/failing to protect client money and assets
  •  Bogus firms - protect your identity and brand
  •  Data Protection and Security

The risks identified are in our experience key areas for new start-ups to consider with the aim of providing effective legal services. Our approach to regulation provides greater freedom for lawyers to design and deliver services, to run their business and engage with the legal market as they see fit.

As part of our ongoing programme to help firms to comply with our regulation we hope that this pack provides advice and guidance which we feel will help engage positively with clients and the SRA.

In this pack we have also included links to recently published guidance, warning notices and questions of ethics which may be useful tools as you develop your firm.

By downloading and/or accessing and/or reviewing and/or using the Starter Pack you understand that this advice does not form part of the SRA Handbook and is not mandatory; you have obtained such legal advice and/or advice from the SRA's professional ethics team as you consider appropriate.

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Resource allocation

Resources - how can I allocate resources to effectively manage my firm?

Law firms of every type and size, including sole practitioners and small firms, increasingly need access to greater resources if they are to function effectively, as legal practice becomes ever more competitive.

But for small firms in particular you might need to consider:

  • How can the most critical functions be prioritised and resourced in a cost effective manner?
  • Is outsourcing the answer?
  • If the necessary resources cannot be accessed - are there any alternatives?

When considering how resources can be deployed, all firms still need to ensure that they are maintaining client confidentiality, and informing clients of any arrangements in place for the referral of work and any related fee sharing agreement.

Firms of any size that we regulate need to be able to demonstrate their ability and willingness to manage risk and meet the required regulatory outcomes. For example,

  • If you are considering proposals to share offices with third parties or other companies within the group structure of a firm – how will client confidentiality be protected?
  • If you would like to outsource any of your firm's functions – what activities are undertaken by the outsourced service provider you would like to use? Will they be within a suitable jurisdiction? How will the quality of their work be monitored?
  • If you are looking at governance arrangements for your firm – how will the firm be governed? If there are firm managers do they have the necessary skills and the right attitude to being regulated in order to achieve the right regulatory outcomes? Have the right people been nominated as your firm's COLP and COFA? Do they genuinely have the experience and time to fulfil these roles?

How can I find out what the main risks are that I may need to allocate resources towards?

When allocating resources and prioritising key tasks it is important that the key challenges facing the legal profession are kept in mind. All firms including those starting-up need to take appropriate steps to protect against risks to themselves, their clients and the wider public interest.

Start by looking at the SRA's paper - Magnetic forces: Consolidation in the legal services market highlighting the current risks in the legal services sector.

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Managing your finances

What signs could indicate my firm is in financial difficulty?

Sole practitioners don't need to worry about partners but they do need to understand how to make money and always have sufficient cash flow to meet their needs. In recent years we have seen an increased number of firms in financial difficulty. The growing scale of this problem is a significant factor in our view of this as a key risk in the legal services market. This trend is driven by a wide range of economic and commercial pressures.

While our role is not to prevent financial failure, it can lead to other significant risks, such as disorderly closure, poor standards of service, criminal association and the misuse of client money.

Key characteristics of firms at risk of financial difficulty include:

  • management weaknesses – e.g. excessive concentration of power, limited sharing of financial information and inexperienced management below senior partner level,
  • accounting weaknesses – e.g. inadequate budgetary controls, weak cash flow planning and an inability to understand profit generated by different types of work,
  • change handling – e.g. failure to adapt to a changing market or to the changing needs of employees and customers.

What can I do to manage my firm's finances effectively?

Firms need to be live to any financial problems to achieve an orderly resolution. Firms should be in a position to deal with the issues early, adapt their business model and establish a commercial future for themselves. If you think it is necessary to close, effective management should lead to an orderly closure without the need for us to intervene. This requires you to work with us to develop and have in place exit or succession plans.

Firms that do not properly address financial difficulty, or who take steps to cover up problems, will be in breach of the professional principles. This includes misrepresentation of their financial position or knowingly trading while insolvent.

To help manage finances and throughput of work to help deliver improved results firms may need to consider:

  • Improving matter efficiency without diluting quality
  • Agreeing fees with difficult clients
  • Turning more of your time into cash
  • Making your terms of business more commercial.

Sometimes these are not easy and the SRA's Risk team have set out the approach we have taken to dealing with this risk amongst the firms we regulate, which highlights key lessons learnt from this experience. Research into the characteristics and risks associated with firms in financial difficulty has also been completed which illustrates how financial difficulty can act as a good predictor of firms that present a high risk to the interests of clients and the public interest.

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Succession Planning for Sole Practitioners/Small firms

What is succession planning and why is it important?

Succession planning should be high on the agenda for sole practitioners and small firms as they face the prospect of retirement or selling their interests in the firm for other reasons . Planning ahead is key to the successful management of the process.

Succession planning refers to a strategy that allows owners to leave the business while allowing it to continue trading under new ownership. Our experience has shown that a lack of succession planning is often associated with retirement of partners in firms.

What does the SRA expect from a succession plan?

Our expectation is that firms will have an exit plan that will allow the firm to be wound down in an orderly manner or taken over by new owners. For some firms, exiting the market in a way that delivers profits for existing owners will be a central objective of their business plan. However, an exit strategy should also be in place in case a firm is no longer able to continue trading. This could be a result of:

  • the firm no longer being economically viable
  • death or serious illness of a managing partner or key member of staff
  • failure to obtain professional indemnity insurance
  • regulatory requirements (e.g. sole practitioner has practising certificate suspended or removed).

A lack of succession and exit planning creates a risk to the continuing commercial viability of a firm. This becomes a regulatory concern because it undermines a firm's ability to deal with financial difficulties and other risks. This can lead to a range of scenarios with the potential to have a negative effect, including disorderly closure, poor standards of service and fraud and dishonesty.

Principle 8 of the SRA Principles requires those we regulate to 'run their business or carry out their role in the business effectively and in accordance with proper governance and sound financial and risk management principles'. Part of good business management is having contingencies in place, such as an exit or succession strategy.

Having plans in place does not mean that you will necessarily have to use them, but it reassures us that abandonment and other types of negative effect are unlikely. If you do not have credible plans in place for succession or exit, and we have evidence that the firm may close in a disorderly way, it may be necessary for us to intervene into the practice.

What should I refer to when I develop a succession plan?

When considering succession planning or an orderly wind down, the following questions may help to inform your decision:

  • Do you have anything to sell?
  • What are your options?
  • How can you put in place clear and achievable plans to meet your objectives?
  • Have you contacted sources of advice such as business experts, local chambers of commerce, local Law Societies, support groups/networks?
  • Do you understand how to implement a succession plan?
  • Have you considered the SRA's guidance on closing down your practice and engaged with the SRA?

What about insurance run-off cover?

To protect consumers when a firm closes without a successor practice, our minimum terms and conditions of compulsory professional indemnity insurance (MTC) require the qualifying insurer 'on risk' at the date of the closure to provide run-off cover for the balance of the period of insurance and for a further six years thereafter. This protects consumers who need to make a claim after the closure of the firm.

In circumstances where a firm closes due to a succession by a successor practice then any future claims arising from the ceased firm will be covered by the qualifying insurer on risk for the successor practice at the date the claim is made. This fact can deter firms from acquiring other practices as they may not want to take on the responsibility for potential run-off claims.

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Misuse of client money/failing to protect client money and assets

Why is this so important?

The obligation to protect client money and assets goes to the heart of the Principles in the solicitor's Handbook , and in particular Principle 4 - to act in the best interests of each client. Firms should ensure that proper systems and controls are put in place to ensure protection of client money, documents or other property belonging to clients which have been entrusted to your firm.

What should I be doing to help protect client money and assets?

Your role of COFA is intended to provide an additional control because this ensures that there is a responsible individual within the firm with financial oversight and a direct duty to report breaches to us.

As your firms grows and develops it is vitally important that your systems and controls to protect client money and assets are maintained.

Factors that may lead to client money or assets being misused are wide ranging and case specific. This risk continues to be a high priority for the SRA because of the significant effect it has on the public's and consumer's interests. Although the SRA's Compensation Fund provides redress, and firms are required to remedy shortfalls that arise, it may lead to a negative effect on the legal matter being dealt with as well as causing distress and alarm to consumers. Dishonesty is also highly damaging to the public's confidence in the delivery of legal services.

This risk is more common if a firm is in financial difficulty, when money is sometimes misused to try and prevent the firm from failing.

Over the last five years, 30% of all the SRA's interventions involved suspected dishonesty and nearly half included accounts rule breaches amongst their grounds. When costs of intervention cannot be recovered in full from the intervened firm, they fall on those we regulate and eventually get passed on to consumers in the form of higher fees. Sound financial practices and good use of the COFA role to maintain a strong dialogue with the SRA are some of the ways that you can avoid problems in this area.

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Bogus firms - protect your identity and brand

What is a bogus firm?

The term 'bogus firm' is used to describe situations where criminals take on the identity of a law firm in order to steal money or access information. As solicitors and their firms provide professional services and are generally well trusted by the public, criminals can carry out elaborate scams and frauds if they dupe someone into believing they are from a genuine law firm. We are seeing an increasing number of bogus firms, particularly those involving identity thefts of an existing firm or individual. Bogus firms are a risk to consumers losing money or confidential information. It is also in the interests of firms to safeguard against this risk as it has the potential to lead to reputational damage and other negative impacts.

What do criminals do?

Some bogus firms target consumers directly. These cases often involve criminals aiming to entice a consumer to engage with the bogus firm as if it were a genuine law firm. Other bogus firms target genuine law firms. For example, this might involve setting up a false conveyancing transaction.

Bogus firms are a risk to consumers losing both money and confidential information. There is also a risk their existence will lead to a lack of public confidence in legal services or deter members of the public from seeking advice from law firms. Firms will also want to manage the risk of bogus firms due to the direct harm they can cause to their business in terms of reputational or financial damage.

What can I do to reduce the risk of a criminal trying to steal my firm's identity?

Good practices that can be adopted to reduce this risk include:

  • carrying out regular internet searches of your firm's name to check for identity theft
  • checking your firm's details on the Law Society's 'Find a Solicitor' website to ensure your details are correct
  • being alert to suspicious incidents, such as when others seem to think your firm is dealing with a transaction you are not aware of
  • regularly checking the SRA's website for scam alerts  
  • contacting our 'Red Alert' hotline if you believe someone has stolen the identity of your firm or anyone working within it.

You may wish to consider the paper produced by our Risk team which highlights the risks posed by individuals that operate through bogus law firms or by illegally presenting themselves as solicitors. A warning notice has also been published which provides more information about the threat and advice about how to protect yourself and others from it.

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Data Protection and Security

Why is data protection important?

Your firm should have in place effective systems and controls to manage the electronic receipt and transfer of information. These systems and controls must ensure that client confidentiality and legal professional privilege is maintained in line with the regulatory requirements in the SRA's Handbook.

Online crime is becoming increasingly common and impacts a wider range of firms. It presents a risk to client data and assets, as well as to the financial and structural stability of firms that are affected.

What can I do to make sure I am protecting data and keeping it secure?

Examples of controls that you can adopt to manage key risks in this area include:

  • ending or restricting the use of data-sticks and email attachments, in favour of secure direct log-ins and online collaboration tools;
  • keeping browsers, operating systems and anti-virus systems fully updated;
  • ensuring that only key staff can access those files that they need, to protect against insider attacks.

Can I use cloud computing at my firm to meet the requirements in this area?

Small firms may not have significant IT resources available compared to other larger firms and may opt to introduce technologies such as Cloud Computing solutions. Data Protection related to cloud computing is a vital area to keep up to date with. With a complete overhaul of the legislation in this area through new EU Regulations, which come into force in the next couple of years, and the rise of BYOD (Bring Your Own Device) arrangements, demonstrate that the requirements in this area are changing fast. There have been a number of publicised cases on pitfalls of poor information management practices that are also relevant.

For more information there is a resource paper published by the SRA's Risk team which provides an overview of compliance and legal issues associated with cloud computing, and also the risks posed by its use by law firms.

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