SRA Handbook

Complaints information

Version 21 of the Handbook was published on 6 December 2018. For more information, please click "History" above.

Rule 2: Complaints information

2.1

An authorised body [Not yet in force: , or an individual practising in the circumstances set out in regulation 10.2(b)(i) to (vii) of the SRA Authorisation of Individuals Regulations,] must publish on its website details of its complaints handling procedure including, details about how and when a complaint can be made to the Legal Ombudsman and to the SRA.

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