Records disposal schedule: Regulation Response Directorate - Outsourcing and Operations Support
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Last updated: 9 December 2008
This version of the schedule covers the operational records of the Regulation Response Directorate's Outsourcing and Operations Support unit.
The schedule does not apply to data entered into or referred to in the RegIS Office Automation Development (ROAD) case management system by the unit; this data will be covered by separate schedules.
To dispose of administrative records generated by the unit (such as records, in all formats, relating to staff issues, expenses, team management, office management etc), members of the unit should refer to the general records disposal schedule: records documenting functions and activities common to most business units. This schedule recommends retention periods for the administrative records which business units create or use to support their business functions.
To implement disposal rules for records managed by the unit (electronic or hard copy) which are not covered by the above schedules, the directorate's records officer should be contacted. S/he will liaise with the SRA records manager for the production of an updated version of the schedule to include those records.
Disposal of records:
There are only two ways to dispose of records:
- 1. Destroy them when their business, regulatory or reference value has expired or,
- 2. Keep them permanently as part of the corporate memory.
Records of permanent value should be as a rule transferred to the corporate archives. This is currently located in the Law Society's Library at Chancery Lane.
Hard copy records which have to be kept for a period of time before destruction (e.g. longer than 1-3 months after closure) should be transferred to the Midlands archive store.
The provisions of this schedule have been formally approved by Colin Quinney, Director of Regulation Response.
Signed, 9 December 2008
The schedule
Disposal class 1. Quality control and service standards management
1.1 Managing the collection and collation of information for quality control and performance management
1.1.1
Record type/sub-type
Customer feedback forms
Medium/format/storage location
Hard copy forms received from the Legal Complaints Service (LCS) and forwarded to outsource agency (Gordons)
Hard copy forms received from LCS. An anonymised sample of comments is saved in an outsourcing statistical folder for feedback to Gordons.
Recommended disposal
Destroy local copies 2 weeks after receipt
Statutory retention requirement or best practice
Personal data must be stored securely and destroyed when no longer needed to conform to the Data Protection Act 1998
Notes
As per current practice
1.1.2
Record type/sub-type
Equality and diversity (E&D) questionnaire forms: section 1 personal data collected for E&D monitoring
Medium/format/ storage location
Hard copy
Recommended disposal
Destroy once data is entered against related Conduct or hybrid matter (CDT) or redress conduct (RDC) matter in ROAD
Statutory retention requirement or best practice
Sensitive personal data must be stored securely and destroyed when no longer needed to conform to the Data Protection Act 1998
Notes
Separate schedule agreed for CDT and RDC matters
1.1.3
Record type/sub-type
E&D questionnaire forms: section 2 data adjustment requests
Medium/format/storage location
Hard copy: filed with related hard copy CDT or RDC matter file
Recommended disposal
Destroy with related file
Statutory retention requirement or best practice
Personal data must be stored securely and destroyed when no longer needed to conform to the Data Protection Act 1998
Notes
Separate schedule agreed for CDT and RDC matters
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