News releases

SRA plans a better deal for consumers

A two-year plan of actions to help ensure consumers have the information they need when they use legal services is due to be considered by the Solicitors Regulation Authority Board this week - including a new consumer-facing website called Legal Choices.

The SRA's new action plan - 'Empowering consumers - the SRA's approach' - runs from September 2013 through to August 2015 and aims to:-

  • deliver a round of initiatives to help people to take more control of the decisions they take when they face legal issues;
  • help people understand more about the risks they might face when they use legal services; and
  • what to do if things go wrong.

The new plan is the second phase of work that the SRA has carried out over the past eighteen months to build up an understanding of how consumers can be empowered when they use a legal service. Highlights from this work are set out in a progress report called 'A better deal for consumers'.

Over the next two years the SRA will introduce a series of measures to increase its understanding of the risks that consumers can face in the legal services market and will focus on providing advice and support for managing some of those risks. Specific actions will include:-

  • launching and growing the Legal Choices website with other legal regulators to provide a one stop shop of factual advice and opportunities for consumers to have a say about legal services;
  • working closely with partner organisations on consumer engagement and education activities, including Citizens Advice and charities for people with disabilities; and
  • continuing new research studies to ensure consumers' needs are at the centre of our future policy work.

The SRA's Director of Inclusion, Mehrunnisa Lalani, welcomed the publication of the progress report and the new action plan:

"This is the second stage of our work to empower consumers in the legal services market. All too often we hear about confusion that people face when they need to access a legal service, and the perception that many big decisions are effectively left to chance if consumers don't have the tools they need to make the right choices.

"Over the past 18 months we have listened to what people have told us they need. Often this amounts simply to getting the right information, in the right format, at the right time.

"The Legal Choices website is a good example of this, with legal regulators coming together for the first time to provide a resource that looks through the consumer's eyes at the legal services market, and helps them to help people cut a path through advice and guidance that is already out there, and then find exactly what they need."  


Note to editors

The Legal Choices website has been developed with other regulators and will be launched during autumn 2013. 
Print page to PDF