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SRA to learn lessons from mySRA renewals

The Solicitors Regulation Authority is to begin gathering evidence on what lessons can be learned from the first year of online renewals through mySRA.

Renewals took place online for the first time this year, replacing the antiquated, paper-based system used in previous years. The process has not run as smoothly as the SRA had hoped, however, so a comprehensive review is being carried out to keep any frustrations the profession face next time to a minimum.

The review begins with an online survey, which will ask for constructive and structured feedback from the profession on its experiences of mySRA over the past few months. The results of the survey will then be used to prioritise the issues that need to be looked at.

This priority list will then be discussed at a series of workshops held across the country. The workshops are being co-ordinated by the SRA with assistance from the Law Society's Regional Managers.

Mike Jeacock, SRA Chief Operating Officer, said: "Changing the way we carried out the renewals process was wholly necessary and the introduction of mySRA in the long run will save everyone time and money. However, we have no illusions about how frustrating this year's renewals process has been, for all concerned, and we want to avoid a similar situation next time around.

"So we're conducting this review as promptly as possible so we can incorporate the lessons learned quickly. The review will hopefully allow us to identify those problems that affected the profession most, and therefore draw up solutions.

"We won’t be able to address every issue that's highlighted to us. We have to focus first on those problems that, if alleviated, will benefit the majority, so as we say, we'll be prioritising the issues and dealing with those first."

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