PC renewals 2012 goes live
1 November 2012
The SRA has confirmed that the 2012 round of Practising Certificate renewals will commence on Thursday, 1 November, with a closing date of Friday 14 December.
Following completion of the first round of online renewals in spring this year, significant work has taken place to make the system easier to use, both for firms and individuals. In addition, a range of support measures has been put in place.
These measures include:
- Detailed guidance provided to organisational contacts and authorised signatories six weeks in advance of the launch date
- Publishing the text of the bulk renewal form questions and related guidance on the web before the ‘go live’ date
- Detailed Frequently Asked Questions available on the SRA website
- Top tips and a readiness checklist to help those completing the forms to prioritise their workload
- A redesign of the mySRA web pages
- Extended opening hours for the Contact Centre (0800-18.00, Monday, Wednesday, Thursday, Friday; 09.30-18.00, Tuesday; 10.00-14.00 Saturday (from 3 November – 15 December). Tel: UK 0870 606 2555; Int: +44 (0121) 329 6800
- A recording of a webinar held on 24 October, in which participants were taken through the bulk renewals form step-by-step - More on the webinar
- A further webinar scheduled for 21 November devoted to answering questions that have arisen in the process of completing forms
SRA Chief Executive, Antony Townsend, said: “Learning from last year, we organised user engagement sessions, sought views on the wording of questions and demonstrated the revised online system to a wide range of contacts among those we regulate. We held sessions to ensure applications were more user-friendly, and provided detailed information to those responsible for competing applications in advance of today’s launch date.
“We are not complacent. There are bound to be glitches and some of you will – as with any IT system - experience difficulties. However, we hope that the processes we have put in place will allow you and your colleagues to have a more positive experience than last year.”