News releases

SRA gives profession more time to complete online renewals

The Solicitors Regulation Authority (SRA) has confirmed it is to leave the online practising certificate renewals process open until at least the end of February to allow the profession further time to complete the process.

The current renewals process is being run online through the new mySRA system, which will ultimately save the profession time and money by cutting down on duplication. However, technical issues and delays arising from implementation mean that, while a significant proportion of the profession have successfully completed their applications, others have experienced difficulties that have slowed down the process. Renewals will, therefore, remain open beyond the original deadlines of 13 and 21 February.

Antony Townsend, Chief Executive of the SRA, said: "We are aware that some of you, including in the larger firms, have faced technical difficulties which, coupled with a high demand for telephone support, has caused delays to your registration. It makes sense to leave the renewals process open for a while longer. It will not close before the end of February.

"No one will be penalised for not completing their renewal while the system remains open, but we would ask you to assist us by renewing as soon as possible. We're very grateful to all those who have already renewed.

"This is the first year of operation of a new system which will transform the way in which we deliver services to the profession and regulated individuals. The long-term benefits of mySRA are numerous, but I know this has been an unsatisfactory process for some, so I repeat my earlier apology and thank you for persevering with the online system as we refine it."

Those with queries about the process can call the . Opening hours have been extended, but callers are still asked to be patient as there is a large volume of calls at peak times.

Contact Centre opening hours for four weeks from Monday will be:

  • Monday and Friday 8.30 – 17.00
  • Tuesday, Wednesday and Thursday 8.30 – 19.00
  • Saturday 8.30 - 14.00

A troubleshooting page can be found at here: Troubleshooting page

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