News releases

SRA 'concerned’ at revocation bounce-backs

The SRA has expressed concern that hundreds of letters and emails sent to individuals containing notice of revocation, have been returned unopened as ‘not known at this address’, or, in the case of emails, have simply bounced back.

In some cases, letters have been returned by the individual’s former employer who has no forwarding address. The letters and emails were despatched early in February giving individuals until 11 March to complete the PC renewals exercise – or face revocation.

The SRA has tried to contact individuals at their last notified address by letter or email, but wants to offer individuals one last opportunity to either complete their PC/registration renewal – or provide notification of non-renewal - before their practising certificate is formally revoked.

Rachel Lewis, Authorisation Operations Manager at the SRA, explained: "Individuals have a responsibility to keep their regulator informed of their up-to-date contact details. This should be done via their mySRA account but unfortunately, there remains a small proportion of individuals who choose not to do this.

"We normally contact individuals to inform them that their PCs or registrations have been terminated but this is a fruitless exercise if their whereabouts are unknown. This is one last attempt to alert individuals who must know that they are in danger of having their PCs or registrations revoked on 11 March."

The SRA has produced the following guidance for anyone who has not yet activated a mySRA account or has issues in using it.

Guidance for mySRA

To use mySRA, you need to have activated your mySRA account. If you haven't activated your account yet, then you need to request an activation key. To support those in danger of revocation, our advisers are ready to help you obtain a new activation code.

Call our . In the telephone message menu, select Option 2, followed by Option 2, again. Our advisers will talk through the activation process with you.

When you activate your mySRA account, you will create a username and password. You will need to use them when logging in to mySRA. If you forget either of them, then you need to take the following action.

Forgotten username:

  • go to mySRA
  • select mySRA services
  • select "Forgotten username?" from the menu on the left
  • enter the email address that you provided when you activated your account
  • your username will then be emailed to you
  • If you do not receive this email within 24 hours, you should check your spam and junk folders. If you have still been unable to trace the email, we may hold an email address that is out of date. If you think this is the case, then you will need to call the .

Forgotten password:

  • go to mySRA
  • select mySRA services
  • select "Forgotten password?" from the menu on the left
  • enter your username, and then press Submit.
  • an email containing a unique code will be sent to your primary email address.
  • please enter your unique code. You will then be able to change your password.
  • If you do not receive an email containing a unique code within 24 hours, you should check your spam and junk folders. If you have still been unable to trace the email, we may hold an email address that is out of date. If you think this is the case, then you will need to call the .

If you have forgotten your username and password and have changed your email address since activating mySRA, then you will need to call the .  

 
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