SRA steps up its consumer advice
SRA Update Issue 24 – May 2012
We are stepping up our game by improving the advice we are giving consumers of legal services.
Over the past year we have taken a number of initiatives to help clients understand what to expect when they choose a legal services provider as well as our role as a regulator.
Consumers have little knowledge of their rights
A survey we carried out in 2011 revealed that the average man or woman in the street has little knowledge of their rights when consulting a lawyer. (See our report Consumer attitudes towards the purchase of legal services).
Free advice online
Consumers can now find information and advice on our website:
Legal choices, silent process: Raising awareness of deaf clients' needs
A recent joint survey we carried out with Action on Hearing Loss and the Legal Services Consumer Panel revealed that many lawyers do not understand deaf clients' needs. We are working with a number of bodies representing disabled people to find out how services could be improved to increase accessibility.
Download the report: Legal choices, silent process (PDF 69 pages, 951K)