rblog
by Debra Malpass on 25 July 2017
July
has been another exciting and productive month for the Research and Analysis
team.
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by Debra Malpass on 30 June 2017
We are living at a time where policy makers, regulators and firms are focusing on how they can empower consumers. We have seen a boom in the use of comparison websites in insurance markets
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by Debra Malpass on 26 May 2017
We recently held our second innovation conference. We welcomed more than 100 original thinkers to London’s Altitude 360. The panoramic views provided the perfect catalyst for a morning spent thinking big.
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by Debra Malpass on 18 April 2017
April is here, and with it our spring update to the Priority Risks page for our Risk Outlook. We want to explain a little more here about why we publish quarterly updates to the Risk Outlook, and what we have updated this time.
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by Debra Malpass on 16 March 2017
Earlier this month we published research on family law. Changes to legal aid have affected access to public funding for some, and this was just one of the reasons why we felt the time was right to understand consumers' experiences in this area.
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by Debra Malpass on 28 February 2017
Behavioural Insights at the SRA
In recent blog posts, we have touched upon our plans to embed behavioural insights into our research. We now want to explain in a little more detail what behavioural insights are, and how they will apply to our work.
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by Debra Malpass on 24 January 2017
New year - New research
Debra Malpass
2017-01-24
Research continues to play an important role in shaping our policies and in supporting the way we work. Our last blog of 2016 provided a flavour of the research planned for the year ahead, and highlighted our commitment to embedding new ideas into
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by Debra Malpass on 22 December 2016
Welcome to our final blog of 2016. The festive break is usually a time people use for reflection on the events of the year, and we are no different.
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by Debra Malpass on 02 December 2016
The way that solicitors communicate with their clients can help to improve access to legal services.
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by Debra Malpass on 27 October 2016
We have all seen the adverts on TV offering legal help to us following a trip, slip or fall at work that wasn't our fault.
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by Debra Malpass on 26 September 2016
Managing constitutional change is not something you have had to deal with too often, if at all.
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by Debra Malpass on 26 August 2016
We often talk about diversity, and rightly so. We have a duty to encourage a diverse legal profession which is representative of the communities it serves and where barriers to entry have been removed. Ultimately, a more diverse profession is a more competitive profession.
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by Debra Malpass on 18 July 2016
Every year we produce a Risk Outlook to outline priority risks to the public, the effective administration of justice, and the rule of law.
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by Debra Malpass on 15 June 2016
In this year’s Risk Outlook, we are taking a closer look at complaints handling as part of poor standards of service.
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by Debra Malpass on 16 May 2016
The team is currently working hard on the new SRA Risk Outlook, and once again we will be highlighting the risk of poor standard of service.
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by Debra Malpass on 14 April 2016
Keeping your information safe
Debra Malpass
2016-04-14
Information security: it’s a vital duty for any law firm. While you cannot avoid risks to information by avoiding IT – paper has problems all of its own – it’s undeniable that cybercrime can cause real harm. It’s no accident that it’s one of our
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by Debra Malpass on 21 March 2016
Understanding the changing legal market is key to the work we do in the Research and Analysis team. Luckily I have a team full of inquisitive minds who want to know how solicitors work now and in the future
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by Debra Malpass on 23 February 2016
This month the team are starting to gather evidence for our annual Risk Outlook. This the first year I’ve been involved in this work, and I was keen to understand the team’s approach to gathering evidence.
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by Debra Malpass on 14 January 2016
2016 brings many exciting changes for us all - personal resolutions or business plans. We in the Risk Centre are no different, and have had a few changes of our own!
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by Laura Holloway on 01 December 2015
I have a confession to make. I like a chat... and as the end of the year approaches, I’ve been reflecting on 2015 at the SRA. If I could sum it up in one phrase it would be ‘a year of engagement’, or perhaps, just ‘chatting to you as much as possible!’
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by George Hawkins on 02 November 2015
Thank you to all of you who joined us at the COLP COFA conference earlier this month. It was great to meet so many of you in person and we hope you enjoyed the day. For those of you who weren't there, we ran sessions on reforming our regulation, managing the client account, supporting small firms and many more.
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by Laura Holloway on 01 October 2015
Let’s get interactive. Please google legal advice for small businesses. We’ll wait here.
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by George Hawkins on 01 September 2015
Earlier this year I wrote a blog about research we’d jointly commissioned with the Legal Services Board into innovation. The report, which you can read here, was published in July. I know lots of you of have already read the report and the findings sparked some interesting debate. However, I’m sure the idea of reading an academic paper on innovation in legal services isn’t every lawyers ideal way to wind down. This blog therefore summarises the findings, hopefully encouraging you to take a more in-depth look at the report.
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by Laura Holloway on 04 August 2015
This year’s Risk Outlook was published on 21 July, and we’ve already had a lot of interest—the report has had over 3,000 web hits and counting. You’ve been tweeting about it and there’s been media articles exploring several different risks.
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by Guest on 06 July 2015
July is Scams Awareness Month 2015. Citizens Advice and Trading Standards Services are holding a series of activities throughout the month to raise awareness of different types of scams and how they work. Their aim is to create 'a self-supporting network of confident, alert, consumers. People ready, willing and able to spot scams'.
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by Chris Dehame-Hare on 02 June 2015
I’ve posted before about the role of horizon scanning in business planning, and why there is value in looking further ahead than just the next few years. You may recall I talked about how we rarely see that much real change over a relatively short time, even during great disruption; it’s usually long after they first appear that we find out what the real game-changing innovations are.
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by Laura Holloway on 05 May 2015
Where can I find statistics about how the housing market has changed, or the latest figures on the value of the legal services market? These are the type of questions I've been asking myself over the last few weeks, as I search for the best sources of contextual data for the next SRA Risk Outlook.
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by Tim Livesley on 07 April 2015
One of the benefits of managing the research and risk analysis team at the SRA are the invites to attend academic conferences and gain new insights into the market we regulate.
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by George Hawkins on 16 February 2015
As a regulator, it never hurts to think about what we do and why we do it. OK, we punish wrong- doing and provide consumer protection. But is that all there is to legal regulation?
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by Laura Holloway on 19 January 2015
Our most recent poll asked you to choose from a selection of risks not featured in the Outlook, and select the one you’d like to know a little more about. The winner, with 36% of the votes, was inadequate complaints handling.
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by Chris Dehame-Hare on 05 January 2015
What’s the future going to look like? There can't be too many organisations that wouldn't benefit from asking themselves that question.
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by Tom Barcham on 22 December 2014
The festive season is often a time of traditions. From the food we serve, to the presents we give, through to the schedule we follow, we tend to head down a path that we’ve trodden many times before.
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by George Hawkins on 09 December 2014
We are always looking to improve our understanding of risk in the legal services market. This is partly achieved by analysing the issues that are reported to us. But It is only when listening to solicitors, firms and other stakeholders that a more complete picture emerges.
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by Nick Bungard on 24 November 2014
In the 1800s, American writer Ralph Waldo Emerson wrote “Shallow men believe in luck. Strong men believe in cause and effect.” Whether or not you think this statement is true across the board, it is certainly still very relevant to risk management today.
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by Zulfana Bagum on 10 November 2014
Picture a surgeon and a nurse standing side by side. Is the surgeon male and the nurse female?
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by Tim Livesley on 27 October 2014
As many of you will know, we published the second Risk Outlook in July. It outlines the key changes in the legal services market and identifies the key risks that need to be managed.
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by Phil Saich on 14 October 2014
Almost as hotly contested and eagerly anticipated as the outcome of the Scottish independence referendum—but not quite as important as the Sunday shows for Strictly and X Factor—the results of our poll are finally in!
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by Chris Dehame-Hare on 29 September 2014
When does one person's image problem hurt an entire market?
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by Laura Holloway on 16 September 2014
We've been tracking media coverage of the Risk Outlook 2014/15 since its publication on 1 July. We’ve received wide-ranging, positive coverage, which has highlighted how the Outlook can help law firms manage risk.
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