The SRA Handbook is no longer in effect. It was replaced by the SRA Standards and Regulations on 25 November 2019.
Standards of property selling servicesBack to version 21
Version 18 of the Handbook was published on 01/11/2016. For more information, please click 'History' Above
Rule 3: Standards of property selling services
When providing property selling services, you must:
ensure that you, or any employees through whom the work is carried out, are competent to do so, and meet any standards of competence set by the Secretary of State under section 22 of the Estate Agents Act 1979;
if you receive from any buyer a pre-contract deposit which exceeds the prescribed limit, so much of that deposit as exceeds the prescribed limit shall be either repaid to the buyer or paid to such other person as the buyer may direct.
The requirements of rule 3 are in addition to the requirements in the SRA Code of Conduct in Chapter 1 in respect of client care.