Complaints handling

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You are reading current version in effect from 25 November 2019

Guidance

Risk factors in immigration work

Common risks that solicitors and firms face when they provide immigration services.

Dealing with claims for mis sold payment protection insurance

To remind practitioners of their professional duties when accepting and dealing with claims relating to mis-sold payment protection insurance.

Glossary terms

client

means the person for whom you act and, where the context permits, includes prospective and former clients

in the SRA Financial Services (Scope) Rules, in relation to any regulated financial services activities carried on by an authorised body for a trust or the estate of a deceased person (including a controlled trust), means the trustees or personal representatives in their capacity as such and not any person who is a beneficiary under the trust or interested in the estate

Legal Ombudsman

means the scheme administered by the Office for Legal Complaints under Part 6 of the LSA