Experiences of black and ethnic minority people using solicitors

Year: 2008

Researcher: ComsRes

Who we spoke to: 500 adults from BME communities

How we spoke to them: By telephone


This report looks specifically at the opinions and experiences of people from BME backgrounds in accessing solicitors and using legal services.

Some key findings

  • 28% of BME people say that they have used a solicitor in the past five years
  • 81% of BME people feel it unimportant that their solicitor shares the same ethnicity as them
  • People from BME backgrounds are more likely than the general population to seek out background information on their solicitor.

What we did with the results

We started to design the SRA's new approach to regulation in 2009, and we used the findings from this study to take account of the experiences and opinions of consumers from ethnic minority groups in our policy development process.