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Regulation


SRA Transparency Rules: Web sweep report

The SRA Transparency Rules came into force on 6 December 2018 and require firms to publish price and service information if they publish, as part of their usual business, the availability of certain common services.

Residential conveyancing - Thematic review

Thematic review: We carried out this thematic review to better understand how firms are delivering residential conveyancing services, and whether they are fulfilling their obligations to their clients.

Price transparency in the legal services market - A study

The research found that price transparency is likely to help to overcome some of the key barriers that discourage small businesses from accessing legal services, such as the perception that solicitors are expensive.

Quality of Criminal Advocacy

The delivery of high quality advocacy plays a fundamental role in ensuring the effective and fair delivery of justice within the courts of England and Wales.

Evaluating our reforms: Accountants' reports

This report sets out the changes we have introduced so far to the accountant's report requirements evaluates the impact of these changes provides examples of reports submitted to us.

Payment Protection Insurance: Thematic review

Thematic review: Mis-sold payment protection insurance (PPI) claims have been a feature of the legal market since 2011, when the High Court ordered lenders to repay customers who had been sold products which were unsuitable for them.

Price transparency in the legal services market

In December 2016, the Competition and Markets Authority (CMA) published its market study into the provision of legal services in England and Wales.

Personal injury: The quality of legal services in the personal injury sector

We looked at 14 areas of the PI market where concerns have been raised. We visited 40 law firms. Firms generally showed they had systems and processes in place to make sure a proper service is provided to clients.

Experiences of consumers who may be vulnerable in family law

From the perspective of legal firms and consumers, this research explores the accessibility, cost and quality of family law services in the context of recent legal aid reforms.

Asylum report: The quality of legal service provided to asylum seekers - Thematic review

Thematic review: In this report, we set out the results of our thematic asylum project (the project). This review was undertaken in the light of the findings of independent research we commissioned in 2014, reported in the, 'Quality of legal services for asylum seekers', published in January 2016 (the research paper).