Cookies

What are cookies

Cookies are small pieces of text that are stored in your browser and that can be read by our services and third-parties that we use and you consent to us using. For instance, our systems use a cookie with an ID in it, like an order number at a restaurant, so we can send you the right page when you request it. After a specified amount of time the cookie is removed by the browser.

Cookies on this site

Essential cookies

These are cookies that are required to ensure the correct and secure functioning of our services. You cannot opt out of receiving these cookies.

Essential cookies set on this website
Cookie name Purpose Expiry
ASP.NET_SessionId Unique identifier for sessions, identifies a user’s session When you close your browser
firstCookie Used to collect aggregate data on user selections in customer-contact form When you close your browser
CookieDropDowns Used to collect aggregate data on user selections in customer-contact form When you close your browser
STYXKEY_logged_in_before Registers when a user has logged in for the first time and will show them the log in tab as the default option. 2 years
webvers Contains no data other than the word "desktop"; stores a user's preference for desktop-optimised display features regardless of device type 14 days
SRACookie Used to record which cookies we are allowed to set on your browser. 1 year
ARRAffinity Routes the request made through a web browser to the same machine in the DXC cloud environment. This cookie is deleted when you close your browser. When you close your browser
__cfuid Speeds up page loading times and overrides any security restrictions that may be applied to a browser based on the IP address from which it comes. 1 month
.EPiForm_BID Identifies the form submission made to the site when a visitor submits data to via an Episerver form. 90 days
.EPiForm_VisitorIdentifier Identifies the form submission mase to the site when a visitor submits data to via an Episerver form. 90 days
EPiForm_{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx}:{xxxxx} Stores partial form submissions so that a user can continue with a form submission upon return. (The xs are replaced by a unique identifier.) 90 days
EPI-MAR-{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx:xx} Record a visitors interaction with a website optimization test that is running to ensure that a user has a consistent experience. The cookie is removed after the test has completed. 1 week
EPi:NumberOfVisits Stores the number of times you access pages on the site to allow personalization of content based on the frequency the site content is viewed. This cookie is used only when the visitor group Number of Visits criteria is used. 1 year
.EPiServerLogin, EPiDPCKEY, .ASPXRoles Allow login / access and permissions when using the CMS interface. When you close your browser
__epiXSRF Protects the user against cross-site request forgery (XSRF). It is used only by the CMS UI. When you close your browser
_madid Provides a unique guid for users, for Profile Store tracking. 1 year
mai_trk_{connectorId}_{instanceID} Identifies current visitor for form auto-fill purposes. Connector-related personalization is through visitor groups. 1 year
Service Cookie name Expiry
liveperson.net LivePersonID 1 year
liveperson.net HumanClickKEY, HumanClickCHATKEY, HumanClickSiteContainerID_<SITEID>, lpCloseInvite, LPit When you close your browser
liveperson.net HumanClickACTIVE 1 day

Analytics cookies

We use these cookies to see how people use the website so we can improve our services. We use Google Analytics and Hotjar.

Analytics cookies set on this website
Service Cookie name Expiry
Google Analytics _ga 2 years
Google Analytics _gid 24 hours
Google Analytics _gat 1 minute
Google Analytics _gat_UA 10 minutes
Cookie name Description Expiry
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 365 days
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. 365 days
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 365 days
_hjRecordingLastActivity This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). Session
hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Session
_hjUserAttributesHash User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. Session
_hjCachedUserAttributes This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

Session

_hjLocalStorageTest This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.

N/A

_hjptid This cookie is set for logged in users of Hotjar, who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site.

Session

_hjAbsoluteSessionInProgress The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information.

30 minutes

Social media

These cookies are set when you visit us from different social media platforms, so we can see how successful they were. This helps us promote the right kind of content to our audiences.

Social media cookies set on this website
Service Cookie name Expiry
twitter.com Pid 2 years
linkedin.com X-LL-IDC When you close your browser
youtube.com use_hitbox When you close your browser
youtube.com VISITOR_INFO1_LIVE 240 days

Campaigns

We email the people we regulate with information from time to time and we want to be able to see how successful those campaigns perform. Currently we do not set any cookies to do with campaigns.

All cookies