Contact us

Get in touch

Our service levels

Type of request Desired response We are currently working on
Emails Respond to 95% within 5 working days Respond within 5 working days
Letters Respond to 95% within 5 working days Respond within 5 working days
Emails and letters for Professional Ethics Respond to 95% within 10 working days Respond within 10 working days
Certificates of good standing, attestation, extracts from the Roll Respond to 95% within 3 working days Respond within 10 working days
Freedom of information requests Respond to 95% within 20 working days Respond within 20 working days

Contact centre

Our Institute of Customer Service accredited contact centre can help with most queries.


0370 606 2555 inside the UK (Call costs guide from Ofcom)

Opening hours
Day Hours
Monday 08.00-17.00
Tuesday 08.00-17.00
Wednesday 10.00-17.00
Thursday 08.00-17.00
Friday 08.00-17.00
International callers

+44 (0)121 820 2250

Please remember

We ask that you treat our contact centre staff with respect. Read our policy on Managing unreasonable behaviour towards SRA staff. Calls may be monitored or recorded for quality and training purposes.

Postal address

We encourage you to send all forms or documents to us by email wherever possible rather than in the post. This is to make sure these are processed as promptly as possible.

If you are sending any items to us by courier, we currently can only accept these on a Tuesday or Thursday.

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (map of location) or DX 720293 BIRMINGHAM 47

Please do not send us original documents with your correspondence unless we have specifically requested them.

Main fax number

+44 (0)121 616 1999

Before you fax us
  • Please don't forget to include the name of the department or person you intend to receive your fax.
  • If you believe the content of your fax is confidential or urgent, please clearly mark it as such.
  • If you need to contact us very urgently, we recommend that you use the contact form above.


Professional ethics helpline for solicitors

Call 0370 606 2577 (inside the UK).

Our professional ethics helpline service is provided by solicitors experienced in various areas of law. We offer advice on the Standards and Regulations to solicitors, trainee and solicitor apprentices. You can choose to remain anonymous.

Phone opening hours

Monday to Friday: 10.00 - 13.00 and 14.00 -16.00 

Web chat opening hours

Monday to Friday: 09.00 -10.00 [closed Wednesday], 13.00 -14.00 and 16.00 -17.00

You can also contact us by emailing our Professional Ethics team.

Law Society Practice Advice Service for solicitors

For advice and support on all aspects of legal practice, solicitors can call 020 7320 5675 (inside the UK), 09.00 - 17.00, Monday to Friday. The Practice Advice Service is one of several helplines for solicitors run by the Law Society.

Complaints about your lawyer

To find out how to complain about your lawyer, visit

Complaints about the SRA

If you wish to make a complaint about the SRA, use our complaints form.

Media enquiries

If you are a member of the media or have a question relating to information you plan to publish online, please contact our press team.

Request reasonable adjustments

If you need a reasonable adjustment, please complete a request form (DOC 55KB, 2 pages) and return it to us using the email or postal address above. Alternatively, you can contact us by phone.