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Client care


Transparency in price and service - Guidance

To help you understand your obligations under our Transparency Rules.

Drafting and preparation of wills - Guidance

To highlight areas of concern and the professional obligations of those responsible for the preparation and drafting of wills.

Access to and disclosure of an incapacitated person's will - Guidance

To clarify circumstances where a solicitor can disclose a copy of a client’s will to a property and financial affairs attorney.

Complaints about solicitors working outside SRA-regulated firms - Case studies

These case studies examine some of the remedies available to those who wish to complain about solicitors working outside SRA – regulated firms.

Client care letters - Guidance

How to write and what to include in a good client care letter.

Engaging with online reviews - Guidance

To help you consider practical measures to improve your business by engaging with online reviews.

Publishing complaints procedure - Guidance

An explanation of the requirements under the Transparency Rules to publish information concerning your complaints procedure.

SRA Transparency Rules - Case studies

These case studies will help you understand the Transparency Rules and the requirement to publish prices.