Complaints and misconduct

Investigations and enforcement – Annual Report 2024/25

22 October 2026

This page provides information in relation to our investigations and enforcement work. It includes annual data on the number of reports we receive about firms and the type of enforcement action we took in the year.

A thematic review of first-tier complaints handling

14 October 2025

We set out in our 2024/25 Business Plan that we would review and update our requirements for first-tier complaints.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: Perceptions from the profession on the factors driving reports

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA. There are two main components to the research

An analysis of the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in reports made to the SRA and in reports taken forward for investigation - Appendices A to E

31 October 2024

These appendices are part of the analysis of the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in reports made to the SRA and in reports taken forward for investigation.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: the impact of socio-cognitive bias on the likelihood that people will complain about potential misconduct to the SRA

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA.

An analysis of the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in reports made to the SRA and in reports taken forward for investigation

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports about potential misconduct they receive.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: Decision making at the assessment stage

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the Solicitors Regulation Authority: final research report

31 October 2024

This research project was commissioned by the Solicitors Regulation Authority (SRA) to understand the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in the first stages of its enforcement processes.

First Tier Complaints Report 2023

23 May 2024

Solicitors have a duty to provide a good standard of service, as we set out in our Principles and as set out in the Legal Services Act. Complaints are an important indicator of service quality. We ask firms to report annually to us on the number of complaints.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: literature review

23 June 2023

The SRA has seen an overrepresentation of solicitors from Black, Asian and minority ethnic backgrounds in our enforcement processes and commissioned independent research into the societal and structural factors behind this.