10 July 2020
Solicitors have a duty to provide a good standard of service, as we set out in our mandatory Principles and as set out in the Legal Services Act. Complaints are an important indicator of service quality. We ask firms to report annually to us on the number of complaints:
6 December 2017
We and the Legal Ombudsman jointly commissioned London Economics and YouGov to conduct independent research into the experience of people making complaints about solicitors' legal services.
14 July 2016
We commissioned academics from University College London to help us develop and delivery a survey of solicitors to test their approach to ethical and regulatory scenarios.
14 March 2012
Following a thorough review of our internal complaints procedures in 2010, the SRA launched a new organisation-wide policy