The SRA Handbook is no longer in effect. It was replaced by the SRA Standards and Regulations on 25 November 2019.
Resources: SRA Principles - notes
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Compliance with Principle 5
Principle 5 states that you must provide a proper standard of service to your clients. For solicitors, an integral part of complying with the requirement to provide a proper standard of service is meeting the competencies set out in the Competence Statement.
Compliance with Principle 9
Principle 9, one of the SRA Handbook Principles, requires regulated firms and individuals to "run [your] business or carry out [your] role in the business in a way that encourages equality of opportunity and respect for diversity".
Principle 9 is supported by chapter 2 of the Code of Conduct, which sets out the equality and diversity outcomes and indicative behaviours for regulated firms and individuals.
Thematic supervision review of compliance
We conducted a thematic supervision review of compliance with Principle 9, and the report was published in April 2013: Thematic study of compliance with Principle 9: Encouraging equality of opportunity and respect for diversity, April 2013 (PDF 31 pages, 521K).
Regulating compliance with Principle 9
We are making plans to monitor the incidence of reports involving Principal 9 as recommended by the thematic supervision report of compliance with Principle 9.
We reviewed the incidence of reports received under the old rules, Rule 6 of the Conduct of Conduct 2007: Rule 6 - discrimination reports to the SRA in 2010.