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Workforce progress report 2021

Welcome to our 2021 SRA staff diversity report. Our report offers information about our staff and the initiatives we have taken during the year to make sure we have a diverse and inclusive workforce and a workplace that reflects our values.

Welcome to our suite of corporate reporting for the 2020/21 year

We have published separate but connected reports on Authorisation, Client Protection, Education and Training and our enforcement work (published under the title: Upholding Professional Standards) for the financial year from 1 November 2020 to 31 October 2021.

Authorising the profession 2020/21 - Corporate reporting

Authorisation is the key point at which we make sure individuals and businesses meet the high professional standards we and the public expect when they enter the profession.

Education and training - Corporate reporting

We set the education and training standards for solicitors to make sure the people we allow into the profession are competent. This is so that people who use legal services get a proper standard of service from their solicitor.

Upholding Professional Standards 2020/21 - Corporate report

Welcome to the third annual Upholding Professional Standards report which covers 2020/21

Client protection, interventions and the compensation fund 2020/21 - Corporate report

If we know that people are at risk of receiving legal services from a dishonest solicitor, or it is, for some other reason, necessary to protect the interests of clients, we can take action and close down a firm or a solicitor’s practice.

Upholding Professional Standards 2020/21 – Diversity Monitoring, Supporting Report - Corporate report

This report supports our 2020/21 Upholding Professional Standards publication.

Law firms' views of customer review sites

To capture solicitors’ views on and their use of review and price comparison websites for legal services, we devised a questionnaire. The Access Group circulated a link to this online questionnaire to their panel members; 264 respondents took part in the survey; 198 completed the questionnaire in full and 66 partially completed it.

Consumer understanding and use of Digital Comparison Tools

The sample of 1,000 respondents is a good reflection of the population for gender and ethnicity but overrepresents those aged 55 and over by 10% at the expense of 18–24-year-olds.

Attitudes to comparison websites for legal services

Our Regulatory Objectives give us a duty to increase access to justice and to protect and promote the interests of consumers. This is why better information for consumers is part of our current Corporate Strategy.