When reporting, please
- set out your concerns clearly,
- identify individuals you consider responsible,
- attach any evidence you have in support.
Complete our report form
Report form (DOC 101KB, 5 pages)
Send it to our reports team
For guidance on the complaints process, call our contact centre. Note that we cannot provide advice about your issue, however we can point you in the right direction.
What we will do
We aim to acknowledge all initial reports of information within 10-15 working days. Our acknowledgement will
- thank you for providing the information, and
- confirm how we handle your information.
Sometimes we may decide to contact you again if
- we believe that you have, or have access to, further information which we need to take the right action, and/or
- we think you may be required to act as a witness or to provide a witness statement—more information about this is available in our guidance to witnesses.
Our service standards
As far as we can be, we are open and transparent.
If you are unhappy with your dealings with us, you can complain to us.
Our role and powers
Our aim is to work with individuals and firms we regulate to ensure they comply with SRA Principles set by us.
Where there is a failure to comply with the Principles, we take into account the risk posed to the public and consumers to help us decide how best to ensure they are protected. Where the risk posed is serious we can take formal enforcement action, such as limiting or restricting the way they work. In very serious cases, we can close a firm or ensure an individual is unable to practice in the future. Find out more about how we regulate.
We may publish our regulatory decisions.
We have extensive powers, however, we do not have the power to resolve complaints about poor service. Neither can we require a law firm to compensate you.