Outcomes agreed with firms or individuals

Agreements are regulatory decisions made by us, the terms of which are accepted by a firm or individual.

They are not the equivalent of settlement of all or part of a commercial dispute.

We may publish agreements between us and those we regulate.

Regulatory issue agreements

A regulatory issue agreement is an agreement between the SRA and a regulated firm or individual to settle one part of an ongoing investigation. For example, a regulatory issue agreement can be used to find a way to compensate victims, while a wider investigation continues.

Regulatory settlement agreements

A regulatory settlement agreement is used between the SRA and a regulated firm or individual to settle an investigation in full.

For example, the firm or individual that we are investigating may agree to

  • a sanction, such as a fine or a rebuke
  • arranging changes to their management or supervision controls so that the breach of our Principles doesn't happen again
  • apologise to those affected by the breach of our Principles, or
  • return money to clients who have been affected.

What happens next?

We will then supervise the individual or firm to make sure they carry out the terms of their agreement. If they do not cooperate with us and stick to the terms of the agreement, they will be subject to further regulatory action. One of the Principles by which all firms and individuals must operate, is to "comply with your legal and regulatory obligations and deal with your regulators and ombudsmen in an open, timely and co-operative manner"

This means that if a firm or individual does not carry out the terms of an agreement between us and them, the consequences for them will be more serious.

Important notes

Not all regulatory decisions are published—read more about our approach to publication.

Only decisions made since early 2008 are published on this site. Most decisions remain on the site for a minimum of three years.

For the most up-to-date and complete picture of an individual's regulatory record,
please .

Read more about how we regulate.