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Public SRA BOARD 23 January 2024 CLASSIFICATION – PUBLIC Legal Services Board Performance assessment update – December 2023 1 This paper provides an update on our assurance mapping

SRA BOARD CLASSIFICATION – PUBLIC Page 1 of 9 SOLICITORS REGULATION AUTHORITY Minutes of the SRA Board meeting held on 23 January 2024 at 09.00 at the Hilton London Tower Bridge

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Public - Item 7 Annex 4 SRA BOARD 23 January 2024 CLASSIFICATION – PUBLIC Legal Services Board Performance assessment update – September to December 2023 1 The Board considered

Public – Item 9 SRA BOARD 23 January 2024 CLASSIFICATION – PUBLIC Page 1 of 13 Driving confidence and trust in legal services This paper will be published SRA regulation

Public – Item 10 SRA BOARD 23 January 2024 CLASSIFICATION – PUBLIC Page 1 of 5 Driving confidence and trust in legal services This paper will be published Protecting the public:

We've closed down the practice of Imran Rashid - 339326 to protect clients' interests. For information on retrieving your documents, papers or money visit our website for help.

We've closed down the practice of Eric Smith Law Limited - 647825 to protect clients' interests. For information on retrieving your documents, papers or money visit our website for help.

We have launched a review of our overall approach to protecting consumers in response to shifting risks in the sector.

We have launched a review of our overall approach to protecting consumers when they place their trust in a regulated law firm – our consumer protection review.