The SRA Handbook is no longer in effect. It was replaced by the SRA Standards and Regulations on 25 November 2019.

SRA Handbook

Use of information

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Version 16 of the Handbook was published on 01/04/2016. For more information, please click 'History' Above

Rule 17: Use of information


Any participating insurer shall, in relation to any firm which applies to it for qualifying insurance, bring to the attention of the Society (including, in the case of the matters referred to in Rule 17.1(f), the Office for Legal Complaints (including the Legal Ombudsman)) at any time and without notice to the firm concerned:

any failure on the part of the firm or any person who is a principal of that firm to pay any sum on or before the date specified in these Rules or to reimburse any amount falling within a policy excess which has been paid out by a participating insurer to a claimant;

a material inaccuracy in any proposal form submitted by or on behalf of the firm;

the fact that the firm has operated or is operating without qualifying insurance;

any matter or circumstances that would entitle the firm's participating insurer to avoid or repudiate a policy but for the provisions of clause 4.1 of the MTC (and/or the corresponding of the policy);

any dishonesty or fraud suspected by a participating insurer on the part of any insured; and

any claim of inadequate professional services made against the firm or any insured of that firm of which it becomes aware.


All firms are deemed to have consented to their participating insurer bringing to the attention of the SRA any of the matters referred to Rule 17.1 that may be applicable to the firm. Any such information is subject to the confidentiality provisions of Rule 17.4.


The Council may require any participating insurer to bring to the attention of the Society any of the matters referred to in Rule 17.1 where it reasonably believes there are matters which ought to be brought to the attention of the Society in accordance with Rule 17.1.


Each firm shall notify the Society (or such person as the Society may notify to the firm from time to time) and its participating insurer in writing as soon as reasonably practicable and in no event later than five (5) business days after the date on which:

the firm enters the extended indemnity period under its policy;

the firm enters the cessation period under its policy; and

the firm obtains a policy of qualifying insurance where the firm is in the extended indemnity period or the cessation period, and in such case the notification shall include the name of the participating insurer who has issued the policy of qualifying insurance and the policy number.


In respect of any information that may be brought to the attention of the Society in accordance with Rules 17.1, 17.2 and 17.3:

the Society shall keep all such information confidential;

the Society shall not (except where and to the extent required by law or in the proper performance by the Society of its regulatory functions) at any time reveal any such information to any person other than a duly authorised employee of the Society or any of its subsidiaries; and

any privilege attaching to such information shall not be regarded as having been waived whether by virtue of such information having been provided to the Society or otherwise.


The provisions of Rule 17.4 shall not prevent the Society from:

making use of any information referred to in that Rule for the purpose of bringing disciplinary proceedings against any person; or

in relation to information about a firm's policy under Rule 18, disclosing that information, where and to the extent that the Society in its absolute discretion considers it appropriate, to any person entitled to such information, and to any other department or office of the Society, including without limitation to the Office for Legal Complaints (including the Legal Ombudsman).


The Society may, without limitation and in its absolute discretion, disclose and make available for public inspection the identity of a firm's participating insurer. Nothing in these Rules shall act to prohibit the Society from making such a disclosure nor give rise to any liability of the Society, for breach of any obligations of confidentiality or otherwise.