4 April 2019
Thematic review: We carried out this thematic review to better understand how firms are delivering residential conveyancing services, and whether they are fulfilling their obligations to their clients.
1 October 2018
The research found that price transparency is likely to help to overcome some of the key barriers that discourage small businesses from accessing legal services, such as the perception that solicitors are expensive.
27 June 2018
The delivery of high quality advocacy plays a fundamental role in ensuring the effective and fair delivery of justice within the courts of England and Wales.
4 May 2018
This report sets out the changes we have introduced so far to the accountant's report requirements evaluates the impact of these changes provides examples of reports submitted to us.
3 April 2018
Thematic review: Mis-sold payment protection insurance (PPI) claims have been a feature of the legal market since 2011, when the High Court ordered lenders to repay customers who had been sold products which were unsuitable for them.
24 January 2018
In December 2016, the Competition and Markets Authority (CMA) published its market study into the provision of legal services in England and Wales.
13 December 2017
We looked at 14 areas of the PI market where concerns have been raised. We visited 40 law firms. Firms generally showed they had systems and processes in place to make sure a proper service is provided to clients.
1 March 2017
From the perspective of legal firms and consumers, this research explores the accessibility, cost and quality of family law services in the context of recent legal aid reforms.
2 December 2016
Thematic review: In this report, we set out the results of our thematic asylum project (the project). This review was undertaken in the light of the findings of independent research we commissioned in 2014, reported in the, 'Quality of legal services for asylum seekers', published in January 2016 (the research paper).
17 October 2016
Our report assessing Personal Injury (PI) legal services has provided us with a detailed and up to date understanding of how this market is functioning following the introduction of legislative reforms under the Legal Aid, Sentencing and Punishment of Offenders Act 2012 (LASPO).
