Risk Outlook 2019/2020
Our annual Risk Outlook sets out what we think are the risks and the challenges faced by solicitors and law firms.
Maintaining standards of service and reducing complaints
Read our report on Maintaining standards of service and reducing complaints.
Publications
- Maintaining standards of service and reducing complaintsThis report looks at how our new Continuing Competency regime has been adopted by law firms. It is part of an on-going process to make sure all solicitors we regulate continue to keep their competencies up to date and thus provide a proper standard of service.
- Technology and legal servicesTechnology can help law firms offer services that are more efficient, productive, and accurate. But the legal market faces challenges in realising these benefits.
- Balancing duties in litigationThis report discusses the differing duties owed in litigation, and examines the ways in which misconduct can arise. By bringing together examples of the challenges solicitors face when balancing these duties.