Tilbrook's
Quires Green, Walls Green, Ongar
, CM5 0QP
Recognised sole practitioner
191244
Decision - Fined
Outcome: Fine
Outcome date: 26 April 2022
Published date: 6 May 2022
Firm details
Firm or organisation at date of publication
Name: Tilbrook’s
Address(es): Quires Green, Walls Green, Ongar, CM5 0QP
Firm ID: 191244
Outcome details
This outcome was reached by SRA decision.
Reasons/basis
Tilbrook’s is a recognised sole practice whose head office is Quires Green, Walls Green, Ongar, CM5 0QP.
The SRA Transparency Rules came into effect on 6 December 2018. They require all firms authorised and regulated by the SRA to display specified information on their websites if they provide certain types of legal services. The purpose of the Rules is to ensure people have accurate and relevant information about a solicitor or firm when they are considering purchasing legal services. They are intended to help members of the public and small businesses make informed choices, improving competition in the legal market.
The firm has failed to publish mandatory details about costs and its complaints procedure on its websites in breach of rule 1.1 and 2.1 of the Transparency Rules. It has failed to display the SRA digital badge on its websites in breach of rule 4.1 of the SRA Transparency Rules.
The firm was ordered to pay a financial penalty of £2,000 and costs of £600.
The following conditions were imposed on Tilbrook’s authorisation with immediate effect:
- If the firm publishes as available any of the services specified in rules 1.3 and 1.4 of the SRA Transparency Rules, the firm must in respect of each of those services provide evidence to the SRA’s reasonable satisfaction that it:
- publishes on its website the information specified in rule 1.5 of the Transparency Rules; and
- that such information is clear and accessible and in a prominent place on its website, in accordance with rule 1.6 of the Transparency Rules. The firm must provide the SRA with the required evidence within 30 days of this condition coming into effect.
- If the firm has a website, it shall, within 30 days of this condition coming into effect, provide evidence to the SRA’s reasonable satisfaction that it is complying with rule 2.1 of the Transparency Rules (complaints information).
- If the firm has a website, it must within 30 days of this condition coming into effect, provide evidence to the SRA’s reasonable satisfaction that it publishes in a prominent position on its website, the SRA’s digital badge.