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Our service levels
|Type of request||Desired response||We are currently working on|
|Emails||Respond to 95% within 5 working days||Respond within 5 working days|
|Letters||Respond to 95% within 5 working days||Respond within 5 working days|
|Emails and letters for Professional Ethics||Respond to 95% within 10 working days||Respond within 10 working days|
|Certificates of good standing, attestation, extracts from the Roll||Respond to 95% within 3 working days||Respond within 10 working days|
|Freedom of information requests||Respond to 95% within 20 working days||Respond within 20 working days|
Our Institute of Customer Service accredited contact centre can help with most queries.
0370 606 2555 inside the UK (Call costs guide from Ofcom)
Our phone lines are open 9.00 to 17.00.
+44 (0)121 329 6800
We ask that you treat our contact centre staff with respect. Read our policy on Managing unreasonable behaviour towards SRA staff. Calls may be monitored or recorded for quality and training purposes.
During the coronavirus outbreak, we encourage you to send all forms or documents to us by email wherever possible rather than in the post. This is to make sure these are processed as promptly as possible.
If you are sending any items to us by courier, we currently can only accept these on a Tuesday or Thursday.
Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (map of location) or DX 720293 BIRMINGHAM 47
Please do not send us original documents with your correspondence unless we have specifically requested them.
For the security of our staff we do not accept hand deliveries being made to our offices. If you need to deliver an item to us, we ask that you use the normal postal service for standard letters or where necessary, a recognised courier service such as Royal Mail, DX, DPD, etc. In the exceptional circumstance that you have an urgent item which requires delivery directly to our office before the next working day, you will need to make an arrangement with the member of staff you wish to deliver the item to in order for them to accept the delivery from you at Reception in accordance with our Deliveries Policy. Such arrangements must be made in advance of you attending the office. Thank you for your cooperation.
Main fax number
+44 (0)121 616 1999
Before you fax us
- Please don't forget to include the name of the department or person you intend to receive your fax.
- If you believe the content of your fax is confidential or urgent, please clearly mark it as such.
- If you need to contact us very urgently, we recommend that you use the contact form above.
Professional ethics helpline for solicitors
For advice on the Standards and Regulations, call 0370 606 2577 (inside the UK)
10.00 to 12.00 and 14.00 to 16.00
You can also contact us by emailing email@example.com.
Law Society Practice Advice Service for solicitors
For advice and support on all aspects of legal practice, solicitors can call 020 7320 5675 (inside the UK), 09.00—17.00, Monday to Friday. The Practice Advice Service is one of several helplines for solicitors run by the Law Society.
Complaints about your lawyer
To find out how to complain about your lawyer, visit www.legalombudsman.org.uk.
Complaints about the SRA
If you wish to make a complaint about the SRA, use our complaints form.
If you are a member of the media or have a question relating to information you plan to publish online, please contact our press team.