SRA Standards and Regulations

Requirements for authorised training providers

An authorised training provider must: have in place a training principal for the whole duration of any period of recognised training, who meets the requirements of regulation 5 and whose identity has been notified to the SRA in the prescribed form; and pay the fees and expenses for each trainee's first attempt at the Professional Skills Course.

Police Station Representative Accreditation Scheme assessment providers

Only an organisation approved by the SRA may provide assessments for the Police Station Representative Accreditation Scheme. An organisation may apply to the SRA in such manner as may be prescribed to be approved to provide such assessments. The SRA may, in relation to an application for approval: grant the application, subject to such conditions as it considers appropriate; or refuse the...

Maintaining trust and acting fairly

You do not unfairly discriminate by allowing your personal views to affect your professional relationships and the way in which you provide your services. You do not abuse your position by taking unfair advantage of clients or others. You perform all undertakings given by you, and do so within an agreed timescale or if no timescale has been agreed then within a reasonable amount of time. You...

Service and competence

You only act for clients on instructions from the client, or from someone properly authorised to provide instructions on their behalf. If you have reason to suspect that the instructions do not represent your client's wishes, you do not act unless you have satisfied yourself that they do. However, in circumstances where you have legal authority to act notwithstanding that it is not possible to...

Client money and assets

You properly account to clients for any financial benefit you receive as a result of their instructions, except where they have agreed otherwise. You safeguard money and assets entrusted to you by clients and others. You do not personally hold client money save as permitted under regulation 10.2(b)(vii) of the Authorisation of Individuals Regulations, unless you work in an authorised body, or...

Referrals, introductions and separate businesses

In respect of any referral of a client by you to another person, or of any third party who introduces business to you or with whom you share your fees, you ensure that: clients are informed of any financial or other interest which you or your business or employer has in referring the client to another person or which an introducer has in referring the client to you; clients are informed of any...

Confidentiality and disclosure

You keep the affairs of current and former clients confidential unless disclosure is required or permitted by law or the client consents. Where you are acting for a client on a matter, you make the client aware of all information material to the matter of which you have knowledge, except when: the disclosure of the information is prohibited by legal restrictions imposed in the interests of...

Cooperation and accountability

You keep up to date with and follow the law and regulation governing the way you work. You are able to justify your decisions and actions in order to demonstrate compliance with your obligations under the SRA's regulatory arrangements. You cooperate with the SRA, other regulators, ombudsmen, and those bodies with a role overseeing and supervising the delivery of, or investigating concerns in...

Client identification

You identify who you are acting for in relation to any matter.

Complaints handling

You ensure that, as appropriate in the circumstances, you either establish and maintain, or participate in, a procedure for handling complaints in relation to the legal services you provide. You ensure that clients are informed in writing at the time of engagement about: their right to complain to you about your services and your charges; how a complaint can be made and to whom; and any right...