News
Call for evidence on housing disrepair claims
12 December 2025
The Government has issued a call for evidence on housing disrepair claims and tenants' experience in seeking redress, open until 12 February 2026. This is a joint call for evidence between the Ministry of Housing, Communities and Local Government (MHCLG) and the Ministry of Justice (MoJ). We are working with both organisations closely as part of our high-volume consumer claims work.
The call for evidence invites responses from tenants, landlords, legal professionals and claims management companies about:
- their experiences of housing disrepair claims
- how the current process works
- what they think doesn't work or is unclear
We encourage those with experience of these types of claims to take part.
We have put forward ideas in a discussion paper for how we could improve how this area of the market operates and protections for consumers. Following extensive engagement, we are now reviewing feedback to inform potential reforms.
One of our focus areas in high-volume consumer claims is housing disrepair, and we have previously issued reminders to firms for marketing their services to the public and onboarding clients, most recently following the introduction of Awaab's Law in England. We encourage firms and solicitors to revisit these.
We will continue to investigate poor practice, provide support to make sure the profession understands its obligations, as well as consider wider changes to improve protections for consumers.