News

Performance targets for improvements published

12 March 2026

We have published performance targets to help track improvements we are making, following the Legal Services Board's (LSB's) formal censure and directions regarding our handling of SSB Law Group.

We worked closely with the LSB to identify the outlined targets. These include performance measures resulting from the review of its handling of SSB Law Group, but also more broadly which build upon the significant work already in train to deliver improvements.

Under the leadership of our new Chief Executive Sarah Rapson, we are proactively making wider changes across our operations and regulatory approach to evolve into a modern, proportionate regulator that is trusted and effective.

Sarah Rapson, Chief Executive of the SRA, said: 'As the new Chief Executive, it is incumbent upon me to recognise and address the failings brought to light by the collapse of SSB.

'Since I arrived, I have been listening to views from a variety of stakeholders about where the SRA can improve. I have also had the opportunity to stand back and consider what needs to change. There is much to do to ensure we are a trusted, proportionate and effective regulator. We must get the basics right and be less reactive.

'The plan we have outlined today sets out the work that needs to be done and the targets against which we will measure our progress. In particular, these will focus on proactively identifying and responding to risk to consumers within the legal sector, targeting resources more effectively to better address and prevent harm to consumers, and taking action more quickly to deal with potential causes of consumer harm.

'I am grateful for the open and collaborative approach taken by the LSB, and we will continue to work together to ensure these targets are met. I want to reassure both the public and the profession that delivering these changes at pace is a priority for the SRA.'