News

Turnover and client money information collection

Updated 14 May 2026

To make sure that we charge firms the correct periodical fee for 2026, we need some firms to check the turnover information that they provided us last year. We also need them to confirm details of the client money it held. If your firm does not hold client money, please enter £0 for all passbook balances.

We will do this by sending them a letter in May 2026.

Why do we need to check the information

This helps make sure our records are accurate and up to date and supports effective supervision and risk assessment across the sector.

What you need to do if your firm receives a letter

You must log in to the portal and confirm the turnover and client money information within 14 days of receiving the letter.

This will be for your last complete accounting period ending before 1 November 2025. If any information is incorrect or incomplete, you must submit updated figures through the portal.

What information you will see

• Your firm's turnover provided for the last complete accounting period ending before 1 November 2025.
• Your firm's client money holdings in the 12 months to 31 October 2025.
• These figures were provided to us during the 2025/2026 renewal period.

How to respond

1. Open the letter and make a note of your unique password.
2. Use the details in the letter to log in to the portal.
3. Check the turnover and client money figures shown.
4. Confirm the figures are correct or update them if they are not.
5. Submit your response once complete.

You must complete this request within 14 days of the date of the letter.

Why this matters

Accurate financial information enables us to:

• apply regulation consistently and proportionately
• maintain reliable data
• assess risk effectively and target our regulatory activity.

Help and support

Please use the contact details in the letter to get in touch if you

• have trouble accessing the portal
• have not received a password
• think you have received this request in error.