Feedback Statistics for
First tier complaints report 2021-2022
Page views and user feedback score:
- 2
-
page views
in the last 30 days.
- --
-
positive user feedback score
and 0 ratings in the last 30 days
The user needs for this page:
As a solicitor or firm reviewing SRA research on first‑tier complaints for 2021–22,
I need to understand what the research shows about how complaints were handled within firms,
so that I can assess how complaints processes worked during that period and identify areas for improvement.
The need is met when the user:
- understands what the research covers about first‑tier complaints handling in 2021–22 and what it examines
- understands how to find and access the report and related material
- understands what the findings show about how firms handled complaints and where improvements may be needed