Values and behaviours

Updated 3 November 2023

Please familiarise yourself with our values and behaviours.

Customer Focused

  • We seek to understand our customers and respond to their needs
  • We keep our customers informed and explain our decisions
  • We listen to and learn from customer feedback


  • We plan ahead
  • We actively look for opportunities to improve
  • We use our initiative to solve problems


  • We respect everyone and treat them fairly
  • We are open minded
  • We challenge inappropriate behaviour


  • We take ownership
  • We ask for support when we need it
  • We do what we say we will

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